Thursday, August 02, 2007

I just said "thank you" to a computer

I just got off the phone with the customer support number at UPS, which I had called in order to modify delivery arrangements for a package.

I talked to no one but a computer, a pleasant and articulate young woman who neglected to tell me her name. After about 90 seconds of her asking the right questions, telling me what I needed to know, and listening politely when I gave her more information, I said, "thank you" and hung up. The only bobble in the entire call was the ending sequence -- when she asked if there was anything else she could help me with, she didn't pause and listen for me to say "yes" or "no,thank you", but immediately launched in to a list of options.


I keep saying "she" because it was much more a "she" experience than an "it" experience. That's a first for me talking to a VRU, and I wanted to properly timestamp it. These computer thingies... they're going to be big.

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